Testimoniales de Clientes
Great service listen to everything I needed and got everything done no problems. Great service associate
Great experience,great service on short notice. I called on short notice,going out of town,needing a wheel alignment badly,Aaron managed to provide the services needed.
I ordered a console vault at the for my new Broncho Sasquatch and it didn't fit. Upon return, no one in service could explain which to buy that fits or why it didn't fit although their website says it would. Clueless!
Christian respectful, polite and great customer service. Dealership kept my car. As, usual I was not warned or prepared to be without a car .
Jossue and John were amazing - they told me they could help and that’s exactly what they did. Thank you for turning an ugly situation into a pleasant experience.
We purchased our F-150 from this Clermont ford dealership about a month ago. Recently, while having the windshield replaced, the technician pointed out that both seals on the roof/cabin area appears to be missing.
I contacted my sales advisor hoping to get some help resolving the issue. Unfortunately, instead of focusing on how the dealership could assist me, the conversation felt more like an interrogation. He questioned me about the situation in a manner that I found defensive and unprofessional. As a customer who had just purchased a vehicle from this dealership, I expected support and assistance—not to ... Read More DealerRater - Aug 13, 2026
Ventura and Kristine were great with keeping me updated while my truck was in the shop. Not until after did I realize how much work they had done behind the scenes to get my truck back to me. I appreciate them doing things the right way to make sure my issue was resolved. They were kind and informative. Thanks again!
Excellent care and attention to detail
Jason was excellent to work with I was very happy with my repair. Would highly recommend
Professional staff. Very attentive and informative without the fluff. Really felt as if the service advisor was doing what was in my best interest.
They were nice to the point and qicktold me what I needed I Wes in and out
I had a 2017 Ford Escape brought to this dealership because it would only go about 30 mph top speed. The RPMs were running about 6000RPM. It was diagnosed as spark plugs. I was told it also need other work done. I most of the suggested work performed as I thought it was a tune up issue. As my son in law drove home the service transmission light came on and the car stalled on a major highway. It was towed back to the dealership and I was told the head mechanic looked at it and said it needed a $13,000 transmission. They ... Read More DealerRater - Aug 11, 2026
Very helpful thorough and efficient, would recommend there service department for both business and personal needs.
Was able to get in on a Saturday without an appointment and was out quickly.
I got a date to complete a recall quickly. They were professional and very efficient.
Buying a car is not enjoyable for me, nothing against any dealership. Kyle was helpful and calm. It would be great if all dealers could give you an “Out The Door” price, however, they did what they could to get close and the Mustang is beautiful.
I took in my ford due to a recall on my leadframe, I also had a concern over a squaking noise in my transmission. Christian was able to schedule the reprogramming of my leadframe and inspection of the noise. Christian and the tech Ares were great in communicating with me about my concerns. They were able to locate the issue and completed a thorough review of my truck. Thank you for the fast responses and attention to my vehicle. Greatest Ford experience I have worked with.
Great service,excellent customer service skills,in my opinion he is the best service advisor in the dealership.
Aaron pays attention to details and treats my car like it belongs to him. When I need service,he make a way to get it done.
Fast, efficient service, friendly and helpful staff. At this location they have improved their service significantly. I visited the quick lane for a ADAS tire alignment and it took about an hour to complete. KUDOS
Nice experience no pressure
Came in with a flat tire and was taken care of pretty quickly Explained what was wrong with the tire and if it could be repaired
Clean & courteous. Was informed step-by-step about my vehicle and it was serviced in a proper and quick manner.
Work was completed, but the service felt deliberately misleading, opportunistic, overpriced, and ultimately dishonest throughout.
It was a confusing setup. We went to the service center and were told that what we scheduled for could not be done that day, but we could still get some minor maintenance by driving to another service center around the corner. This is a very confusing setup and we should have been told that we had to leave the vehicle overnight for the recall fix when we scheduled.
I called made an att. the Friday before for 9 Sunday morning, arrived a hour early so my engine and truck could cool down. Everyone was helped and vehicles were taken in for service right away while I sat and waited for a hour then left.
Not only was this the most simple and transparent vehicle purchase I have ever made, the team went above and beyond. I had given the dealership some hurdles to overcome to get me done and they worked on it non-stop while keeping me in the loop every step of the way. Mike Carbone was extremely polite when I first contacted the dealership. Andy Goolcharran, my sales advisor communicated very well via calls and texts (even meeting me at the dealership on his day off). Ron Gasparino was relentless on the financing side and somehow got me done. The dealership was ... Read More Google - Aug 7, 2026
Very nice experience every time with Mr. Galvan Mr. Galvan is our favorite sales representative Thank you Mr. Galvan
Prompt service, very helpful and got car fixed. Computers even in our cars crash… All ended well though.
I received excellent service from Brianna, who provided everything needed to get my truck in good shape—and it was even ready ahead of schedule. I will definitely use this service again.
Was not quoted a price and was unpleasantly surprised when I found out they charge $160 an hour for labor. Not to mention I had scheduled an appointment a few days before but they were unable to honor my reservation.
The employees have always been very kind and professional with me and seem to enjoy their work.
Courteous, helpful and efficient Derrick was super helpful when I came in. He made sure I had a quote for tires that I needed before I left.
Very happy with the Service Customer Service, Zack Taylor was very helpfull even if my Truck was from Miami and I don't have any appointment.
I have had work done there in the past. And have always been been satisfied.
Great services in and out in a timely manner. I will be getting all my cars done there.
I have been told that the car buying experience is unpleasant and will leave you dissatisfied. Fortunately, my experience was the opposite. Great communication, open dialog, patience, and overflowing with knowledge. I was treated exceptionally and with my first Ford purchase, I left extremely happy about my new(nearly) car. My rep Jossue, immediately gained my respect and business with his exceptional service.
I recently visited the dealership for the newly issued Ford Ranger recall — A‑pillar wiring inspection and BCM update (NHTSA Recall 26V238, Ford Campaign 26S29). Unfortunately, I was sent back home without the repair being completed.
According to the service advisor, I must leave my vehicle overnight for them to perform the recall. I live 17 miles away, yet they refused to provide a courtesy ride. I then asked whether they could offer a rental vehicle since this is a safety recall, but the answer was simply no.
This recall is not a minor issue. It involves a serious fire risk:
... Read More DealerRater - Aug 5, 2026
All the inside representatives from the Fleet department were there and available ready to help. I didn’t have to wait. I also have a relationship there with a few of the Service guys. As soon as I got there, my car went into the shop and within an hour, I was finished. There weren’t any delays I was able to sit in the Customer lounge and get work done.
Had my Ford serviced here and Sadie my service advisor and Paul my technician were great, definitely will be back in future.
Phenomenal experience Saw what we wanted online ave reached out to them. We live about an hour away. The GM Mike was great. Made sure everything went smooth. The sales manager Dylan and sales associate Willie took care of the details. Elizabeth in finance made sure everything went smoothly. Entire deal closed over phone and they delivered my vehicle the next morning
Everything was fine, except I asked if they checked the tire pressure; they said yes, but then I saw that they didn't actually check it.
From start to finish was top notch. Found a vehicle I was looking for online and reached out to them. I live about 1 hr away and it seemed like I was there. Did the entire transaction over the phone and internet. Top notch service from the GM - Mike, The sales manager Dylan, Elizabeth in finance. and my sales rep Willie who delivered the vehicle to us. Nothing negative to say about antyhing.
Excellent service by Alec very professional and covered with me exactly what a 30k mile service for my F450 diesel consisted off. Explained what my truck needed and didn't need. I have been coming here for the last 5 years and every time I recive great customer service and maintenance on my trucks. Alec thank you for your attention and service.
Lucca Coimbra De Oliveira Was very accommodating. I really took the time to walk me through everything. It was a great pleasure working with him and the rest of the staff at Claremont Ford
Dealeership went above and beyond to get the right Truck.
Knowledgeable and friendly team. They patiently helped me find the right car for me. Great selection of vehicles.
I typically deal with fleet service shop. No matter what truck they service , I never have an issue with something in their control. The team will go above and beyond for you , haven’t had a reason to warranty anything so can’t speak on that. But that means their repairs have always worked
Professional, courtesy, timely. Took my Raptor in quickly and completed the service requested in a timely manner.
Outstanding work by Clermont Ford on my 2022 F‑150. They completed routine maintenance and installed a new transmission, and the truck drives better than new. Great communication, skilled technicians, and quality service. Highly recommended.
Communication was a little slow. Suggestion that if the assigned service rep is unable to respond timely due to unforeseen unavailability then another should take over and keep the level of communication at the highest bar. Wrong part was ordered: I had to ask since I wasn’t told as such until then. Ford in general needs to recognize that my truck’s issue is more common than admitted - just check social network chat groups for conformation. A service bulletin should be issued to cover the random decision of the truck to shift drive mode into off road or ... Read More DealerRater - Aug 2, 2026
Ford of Clermont got me in quickly for an oil change & recall repair. Very friendly and efficient staff in the service department.
Alec at the service department was very professional and attentive. He deserves recognition. Thank you.
Efficient, good in person communication, free delivery of car Text messaging/virtual communication was a little lacking
Excellent service, nice to see such a quick turnaround. Last minute booking. Oil change and wheel rotation. Less than an hour!! 5*
Very professional. I like the videos with the text going over the car, and I like the hours of operation, which makes it convenient for me to have service on my car
Absolutely phenomenal service all the way around. They were fast and knowledgeable, honest, and kind enough to bring my car to work right after it was done.
Excellent customer service!!
Excellent customer service! Quick response! I was In and out, and on my way! I recommend them!
Very professional as usual. I like that they are very honest, respectful and always helpful
Easy transaction and Edward and Dylon were great to work with. Appreciated there quick response and flexibility.
I submitted an online inquiry and was quickly contacted by Edward Leon. I knew what I wanted but the question was- could they get me where I wanted to be APR & payment wise. Edward was helpful and was transparent with me through the whole process. I felt like I got a fair deal and got what I wanted. Our finance director Liz Russell was also refreshing to work with. You can tell she enjoys her job. Really great experience at this dealership and we love our new truck!
See the above text. The experience was terrible. I felt I was lied to. Service follow up was worse.
Everyone I spoke with was extremely pleasant and helpful, but I did have trouble actually getting in contact with a person. Left several unreturned requests for updates on service, which became very frustrating.
Replaced my batteries on my 2026 f-350. Only connected 1. I have 2 batteries. Left wires just dangling in engine compartment
I had a great experience. I would recommend using the service department. Jacob was very helpful.
Great Customer Service
Our sales associate Edward Leon helped us negotiate a fair deal with zero pressure, made the process very easy and were very happy with our new F150.
Just wanted to say thank you to Brie and the crew at Quicklane of Ford of Clermont for the excellent and professional service, as always thank you.
Really appreciate the Service Center being open on Sunday and really appreciate Service Manager Emily guiding me through the process.
The experience, itself, was a little stressful as there were un-identified mechanical issues with the vehicle that we selected. This dampened the initial experience and caused a week's delay until we were able to work on another car. I want to say that the situation was one that I would not like to go through again as the primary goal was that we buy another car as the only solution.............my trade in had already been sent to auction.......happy to discuss if needed
Service writer was great did no notice till l got home oil spots inside and outside of vehicle
Time waste Wasted an hour of my time even tho I had service appointment. Terrible
We had an amazing experience working with Andy to get our new car. He was kind, listened to what we wanted, and even took a few minutes to play games with our kids while we waited. Customer service goes a long way with me, and Andy was the true definition of customer service driven. We will recommend him to family and friends, and if ever in the future we decide to buy another car he will be our guy. Thank you Andy!!
Very professional. Great work ethic. Good understanding of the mechanics of my Mustang GT 5.0 Work done in a timely manner and done right the first time.
I was totally surprised!! They did an awesome job, also kept us up to date on progress. We was able to get our new car, which actually I never expected to happen. Very very satisfied Kyle Joseph is a wonderful salesman, and did everything he could to keep things going for us and gave my husband a hat and key chains and a bag
I don’t like the hidden fees. For instance, $10 for shop fees in addition to whatever the price is. They also damaged my vehicle and won’t acknowledge it. They put my vehicle on the lift using my aftermarket side steps and dented the tube side steps.
A SALES REP FROM CLERMONT FORD TOLD ME THE WINDSHIELD IN MY 2021 EXPLORER NEEDED TO BE REPLACED AND THEY WOULD REPLACE IT WITH THE EXACT SAME GLASS. THEY DIDN;T AND WHEN I CALLED ABOUT IT THEY TRIED TO TELL THE SHADDED WINDSHIELD WAS NOT AVAILABLE. I BOUGHT THE CAR NEW AND HAD THE WINDSHIELD REPLACE ONCE BEFORE WITH A SHADED GLASS AND NOW A SHORT TIME LATER IT'S NO LONGER AVAILBE FOR A 5 YEAR OLD CAR....... I WILL NOT DO BUSINESS AS THIS IS NOT THE FIRST TIME THEY HAVE LIED TO ME.
Quick, honest and fair The service advisor saved us a huge bill by checking the service record to verify we had indeed had a service completed early.
Without a doubt, Christian's service and helpfulness are exceptional; I recommend him to everyone I can. Your customer service is in excellent hands with his work
I brought a Ford transit that was part of a fleet. And though it was not my personal vehicle, I want to give a shout out to Scott the advisor , did such a great job updating me on that status of the vehicle. Love that he gave me his number so I could personally ask him for an update, and every time, he responded back to me to keep me inform. So happy for him and his successful knee surgery. Thanks Scott for doing your best.
Some mishaps in regard to the pick up n drop off. Krystal rectified the situation
Quick lane was fast and I was taken care of as soon as I arrived. i was in and out well under the estimated time.
Location is very convenient, clean. Front desk employees are helpful and friendly. I really like that the service team member records video explaining the process. 100% recommended!
I have bought a few cars in my life from other dealers and this one was the best , all the way thru the process …… we started out purchasing our vehicle online , showed up in person it took a very short time to complete the paperwork with no surprises and the truck was a nice good quality vehicle . I will recommend them to everyone ….
The internet sale went well. The staff was helpful when it came to having my car shipped to me.
The person who assisted me, Aaron, was very arrogant throughout the process. Every time I asked for an update, instead of providing helpful information, he would simply respond by saying that he had already told me the vehicle would take another day. However, he never clearly explained the situation or set proper expectations.
The following day, Aaron called out sick, and no one contacted me to let me know that my vehicle would not be ready until around noon. I returned to the dealership at midday to check on the status myself, only to find out that my vehicle was ... Read More DealerRater - Jul 24, 2026
I've never had a more thorough and straightforward oil change experience like this before.
The best car buying experience I’ve ever had. Andy was great to work with, super responsive, polite, and accommodating. I’ll buy here again.
My experience with Ford of Clermont's Service Department is that the work that they perform is very thorough. They also provide excellent notifications/communications once the work has been completed and their customer service follow up is outstanding. I highly recommend Ford of Clermont Service Department to anyone that owns and operates a Ford vehicle.
When I arrived my appointment/information had disappeared from the system. I came in for recalls but they said my VIN showed none. I showed my recall letter and it was taken care of. I was asked if I wanted to pay over $5,000 in repairs when my car worked fine. And an employee left a vape box in my car which was hard to explain to my family. We will try to find another Ford nearby.
I had an 810 appointment. My truck did not go in until around 9. But got out about 930. Oil change complete. No complaints about the service just had an extended wait.
Very disappointed in the customer service. After I had to pay for the diagnostic check, the dealership was about to close and I mentioned I needed my vehicle next day for work. They said if I left that charge, I just paid would not be able to be carried over to the service. No one even mentioned if all parts were available, while I stated, I would have the car back tomorrow to do the service. It was just a simple no, not even a manager was called over to see if they can assist me. You have lost a ... Read More DealerRater - Jul 23, 2026
Service writer, Brianna, was very attentive and explained what was learned during the multi-point inspection. I was able to have the oil changed, rear brakes replaced, brake fluid exchange, battery replaced and leave knowing the car is safe to drive.
Good
I brought car in for recalls, and radio turning off and wouldn't come on. Then started working and not working. Picked up car and radio not working
